by Kevin Rockmann and Caroline Anne Bartel for the Harvard Business Review Does this experience sound familiar? Dmitri, an experienced knowledge worker, finds it difficult to have productive conversations in his organization, especially with those who are in service roles designed to help him do his job (e.g., IT, HR, etc.). Emails and conversations are brusque, uncooperative, and at times downright rude. When Dmitri brings this up to the CEO, the CEO says that the organization has a “culture of helping,” that “our employees take care of each other,” and that “bad behavior should not be tolerated.” But when Dmitri talks to his VP, she…
3 Strategies to Promote Healthy Working Relationships
