by Izzy Del Valle for MarketingProfs As the pandemic winds down in many parts of the world, brands are taking stock of which pandemic-related changes will stay and which will fade. Digital commerce might be slowing down as a consequence of recession fears, but customers aren't going back to their pre-2020 shopping habits. As of May 2022, more than half of US adults say they shop online at least once a week. Clearly, there's still no better growth investment than digital channels. Customers also expect a great deal more from brands than before the pandemic. Now, 73% of customers—consumer and business—say they expect companies…
Beyond Buzzwords: How to Build a Personalization Strategy for Optimal CX and Growth
